Company Policy
QRS products are manufactured for the year, make and model of the vehicle you specified in your order. However, we have learned over the years that there may be some variation between models in any given year. Variation could be the result of plants of origin and OEM modification during the production run of a given vehicle. Compare the new part to your original or place it in the vehicle to determine fit and alignment of holes and contours. If you find that the product you ordered does not fit your vehicle, do not alter it in any way. No refund or credit will be given for a product which has been modified. Please contact QRS customer service to initiate a return request and receive a Return Merchandise Authorization Number (RMA #).
We accept returns of all unaltered products within 30 days of receipt for a full refund minus shipping costs. All return requests initiated after the 30-day period are subject to a 15% restocking fee. Returns should be re-packaged in the same box as received, with the packing slip enclosed and the issued RMA# marked on the package.
Customer Service Phone: 209-942-4777
Customer Service Email: Quietridecustomerservice@gmail.com
Examine and count all packages carefully. Damaged products that occur during shipment are the responsibility of the carrier. If parts arrive damaged, contact QRS Customer Service immediately to initiate a claim. Photographs of the package and damaged product will be requested as part of the claim process. Do not return the damaged part to QRS. Keep the package and parts in the condition in which you received them. Without the package, the carrier will void the claim.
Shortages seldom occur, however, should you feel you didn’t receive your entire order, be sure to compare it to the packing slip attached to the outside of the box. It lists all items contained with the package/order. Open and inspect your parts completely, as small items may drop to the bottom of the box. If you find a shortage, please contact our office.
Telephone orders can be placed from 8 A.M. through 3:00 P.M. Central Standard Time at the Customer Service phone number: 209-942-4777
Orders can be placed online using this link.
QRS strives to maintain a 15-day production cycle based on the date that an order is submitted. We serve on a first-come, first-serve basis. It is seldom that QRS needs to extend that time due to high production volume, and more often, we can ship sooner than the 15-workday quote.
QRS does not back order any of its products. We manufacture our products on demand. Shipments will be made when the entire order is complete.
Items considered to be "special" include changes or modifications to any of the QRS product lines. Special orders are non-refundable.
All published pricing is effective immediately and supersedes any previously published catalog and/or advertised prices. QRS reserves the right to change prices without notice. Published prices on our products are for retail customers. QRS accepts all major credit cards.
The policies listed on this page apply to retail customers only. If you are interested in our Dealer Program, please contact QRS by phone and we will review our dealer qualifications, policies, and the discount structure. Please call 209-942-4777.
QRS charges FedEx Ground/Home Delivery rates, plus a nominal box/handling fee. It is not possible to quote exact shipping charges to the customer in advance because every product/order measures and weighs differently. If a customer desires, he may choose to have his product shipped Next Day, Second Day, or Three Day Air, however the cost is substantially higher. QRS will not accept the responsibility of charges when a shipment has been refused or needs to be returned after three unsuccessful attempts to deliver.
As our customers and dealers throughout the nation, Canada and Europe will attest, our firewalls "fit like a glove". If you are not satisfied, please call our office to arrange for a correction, replacement, or refund. Products which have been modified may not be returned. QRS accepts no responsibility and offers no warranties, expressed or implied, regarding the safety of any of the materials used in the composition of its products other than that which is submitted by the manufacturer of the raw materials used. QRS is very selective about the materials used in production -- all materials meet or exceed OEM standards.
Downloaded catalog pages and/or parts information and/or photos are for personal, noncommercial use only. No information, photographed cars, or contents within this site may be reproduced or copied for commercial or personal gain and/or other purposes, without the written consent of QRS and Montco Manufacturing. QRS assumes no responsibility for errors or omissions in this website. To verify prices or the availability of products, please contact our Customer Service.
Effective Date: 12/18/17
This privacy notice discloses the privacy practices for www.quietride.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (i.e.: billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Notification of Changes
If material changes are made to our Privacy Policy, you will be notified via email.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 209-942-4777 or via email Quietridecustomerservice@gmail.com.
